Looking for a head start on your future career in Information & Communications Technology? IQuest have an exciting opportunity to commence a school-based traineeship in 2024 to get job ready with a qualification and workplace experience before you graduate What is a School-Based Traineeship? School-based apprenticeships and traineeships (SBATs) provide an opportunity for you to work with an employer and train in a qualification while you are still at school. You will work and train on the job with your employer and may also train at a RTO for one or two days a week, spending the other days at school completing your Western Australian Certificate of Education (WACE). About IQuest IQuest Group PTY is a Perth-based IT consulting company that provides end-to-end business solutions to a diverse range of business sectors such as leading Financial Services, Medical Biotech, WA sporting entities, Construction companies and Not for Profit organisations. IQuest offer a range of services including consulting, managed IT support services, business IT cloud solutions, and long-term IT strategies. They are proud to have a 96% client retention rate since 2004. They have a team of talented IT experts that helps businesses across Perth achieve cyber resilience by proactively mitigating cybersecurity risks and arming businesses with consistent security monitoring and reporting. They also provide security awareness training, business helpdesk support, hardware and software technology consulting. About the Role During your traineeship you will be working as an IT Help Desk Technician responsible for providing technical support and assistance to customers who are seeking technical assistance over the phone or email. The responsibilities will include: Serving as the first point of contact for customers seeking level 1 technical assistance over the phone or email. Performing remote troubleshooting through diagnostic techniques and relevant questions of level 1 in nature. Determining the best solution based on the issue and details provided by customers. Throughout your training, other responsibilities may include: Managing and prioritizing help desk tickets. Assisting customers efficiently and effectively. Running diagnostics and troubleshooting simple problems. Setting up computer hardware, software, and networks. Following up with customers. Running standard or specialized IT reports. Writing and editing training manuals or help desk content. Troubleshooting client login issues to determine and resolve reported problems. Troubleshooting telephone and VOIP issues to resolve them. Contacting customer support and maintaining cloud system where applicable. Tracking warranties and inventory. Responding to telephone calls, e-mail, and personal requests for technical support related to computer systems, software, and hardware. The Ideal Candidate Key Skills: Technical skills and basic computer skills, with an understanding of Microsoft Office Suite. Analytical skills and active listening skills to understand user issues that will help in troubleshooting. Ability to multi-task and prioritize duties. Ability to provide quick resolution and excellent customer service. Attributes: Empathetic with excellent customer service skills Punctual and great time management Good communication skills and ability to work in a team environment. Essential Criteria: Applicants must be a current school student in 2024 (Year 10 - Year 12) Driver's license or working towards. Reliable form of transport. Police clearance, or ability to obtain. Working with children's check, or ability to obtain. If this sounds like you, APPLY NOW by submitting a copy of your most recent Cover Letter and Resume. Location: 5/68 St Georges Terrace, Perth WA 6000 Work Type: School-Based Traineeship Please note: To be eligible for an apprenticeship or traineeship, you must be an Australian Citizen, Permanent Resident, or have full working rights. We acknowledge the Traditional Custodians of this land. We acknowledge the strength of their continuing connection to land, waters and culture. We pay our respects to their Elders past, present and emerging. We welcome and encourage applications from Aboriginal and Torres Strait Islander people, people with disability, LGBTQIA and people from culturally diverse backgrounds .