About You: We’re looking for someone who is: Friendly, professional, and willing to learn A team player with strong communication skills Confident using computers and Microsoft Office Able to manage tasks and follow directions with attention to detail Passionate about providing respectful and empathetic service to families and the community ✅ Eligibility: Be an Australian Citizen or Permanent Resident Have completed at least Year 10 schooling Be committed to completing a 12-month Certificate III in Business traineeship Must be willing to undergo a pre-employment medical and background check About the Role: As a Client Services Trainee , you’ll be working full-time (Monday to Friday, 38 hours/week) while completing a Certificate III in Business . You’ll gain hands-on experience in a professional, supportive team environment, learning a wide range of admin and customer service skills. Key Duties: Answer and direct incoming calls from the contact centre Assist with document processing (scanning, printing, filing) Process plaque orders, refunds, and right of interment transfers Conduct location searches and prepare business documents Work closely with team members and attend relevant training sessions