Benefits: Join Westpac’s Everyday Banking Operations Traineeship Program Complete a fee-free nationally recognised Certificate III in Financial Services Entry level position available for Aboriginal and/or Torres Strait Islanders Gain paid real-world experience, mentorship, and training to set you up for a successful career in banking Receive mentoring and support from a specialised and experienced First Nations Consultant The Role: Location: Earlville QLD Duration: 24-month Traineeship As a Westpac Everyday Banking Operations Trainee , you’ll play a crucial role in delivering exceptional service to Westpac’s customers. Under the guidance of experienced mentors, your responsibilities will include: Deliver on customer outcomes across a range of processes Meet key performance indicators across service, quality, and productivity with a risk mindset, keeping Westpac’s customers at the heart of everything you do Manage internal and external communications through phone and emails Interrogate and investigate complex queries, issues, and complaints, using judgment to resolve customer concerns Learn and Develop: This traineeship is designed to help you: Build foundational knowledge of cash and transactional banking processes Develop strong problem-solving and decision-making skills Understand and apply the principles of risk management Grow your confidence and ability to work collaboratively in a professional environment Eligibility Criteria: To be successful in this traineeship, you’ll need to: Have a strong interest in the financial services industry and a desire to learn Be committed to working in a collaborative and supportive team environment Be open to feedback and eager to develop new skills Have excellent communication skills and a customer-centric mindset Identify as Aboriginal and/or Torres Strait Islander About Maxima: Maxima’s First Nations Employment Team is here to provide culturally safe and relationship-based practices to build your capacity in being deadly and successful. We provide a collaborative approach when providing coaching and mentoring in First Nations Traineeships, with regular in person visits and continuous support. For further information please visit our website www.maxima.com.au or email [email protected] Only shortlisted candidates will be contacted directly. National Traineeship wages and conditions apply. At Maxima we are committed to supporting positively diverse and including workforces which value all backgrounds and experiences. We encourage applications from First Nations Peoples, people from a culturally or linguistically diverse background, people of all gender identities and people living with a disability. By applying to this position you are consenting to your data potentially being stored on international servers temporarily. Maxima abides by the Australian Privacy Principals, please refer to our privacy policy for more information. Apply now