Gain a Certificate IV in Information Technology Government hosted opportunity with the council Long term career opportunity Salary sacrifice benefits on offer 1 RDO per month January 2025 commencement Community Solutions are proud to be partnering with Cassowary Coast Regional Council & are currently seeking talent as part of the council’s annual Traineeship & Apprenticeship program. With 8 vacancies across 4 different industries, now is an exciting time to take your ambitions to a new level and start your career with skilled & dedicated industry leaders who will guide & train you whilst you gain your qualification. We are seeking an Information Technology Support (ITS) Trainee with a genuine interest and passion to work with computers and technology. The role of the successful ITS Trainee will include assisting information technology staff with the maintenance and support of Council’s information technology equipment. Key Outcomes & Key Accountabilities for this 24 month traineeship based in Innisfail will include first line information technology support to councils’ operational areas and internal customers with a timely service. Key Accountabilities: Assist with first line support for systems, hardware and software Assist with the installation and configuration of systems, hardware and software. Ensure accurate and prompt registration of all customer requests with the Council IT Help Desk and respond to assigned requests within prescribed procedures Maintain the highest ethical standards and confidentiality in dealing with our customers and each other Develop individual skills and knowledge that will better serve our customers. General administration duties as directed Requirements: Good Communication and interpersonal skills Basic knowledge of current technology and software applications Be a self-starter with initiative who is willing to learn new processes and develop additional skills Possess a high level of motivation in performing routine duties No formal qualifications apply for this position; however, it is expected that the applicant will have completed year 12 or equivalent Strong focus on quality of work whilst maintaining attention to detail and accuracy Current Queensland "C" class drivers licence (Desirable) Problem solving skills Punctuality, approachable and friendly Good oral and written communication skills Be able to gain clearance on a pre employment medical including drug and alcohol test Who We Are? Community Solutions is a non-for-profit organisation operating as a commercial business, providing apprentices and trainees to a variety of different businesses throughout Queensland. We provide apprentices and trainees important career guidance and opportunity to earn while they learn. Dedicated Field Officers are assigned to apprentices and trainees to provide ongoing support to completing their chosen trade qualification. What can we offer you? Salary Packaging Benefits Package up to $15,900 of your annual salary tax free. Less tax more take home pay for you In addition to your tax-free benefit, you can also use up to $2,650 of your pre-tax income to pay for entertainment expenses (meals, holiday accommodation etc.) A fortnightly wage paid to you directly by Community Solutions which includes allowances and possible overtime Leave entitlements inc. Annual Leave Personal Leave and Rostered day off each month Mentoring, ongoing support and regular visits from your committed Field Officer Ability to obtain a certification and upskill with a vast range of industry experience, operator tickets, and licences An Employee Assistance Program - a free and confidential phone-based counselling service available So what's next If this is the opportunity for you, the click ‘Apply Now’ below. Please note, if you have recently completed a Certificate IV in Information Technology or higher, you may not qualify for this traineeship. You must also be an Australian or New Zealand Citizen or an Australian Permanent Resident. This opportunity is open to all ages, 2024 school leavers are encouraged to apply Community Solutions encourages applications from people of all ages, nationalities, abilities, and cultures. This includes Aboriginal and Torres Strait Islander peoples, CALD (Culturally and Linguistically Diverse), the LGBTQI community, and people with disability. We value inclusivity and are committed to adjusting our recruitment process to ensure accessibility and support of an applicant's needs.