About Maxima: Maxima’s First Nations Employment Team is here to provide culturally safe and relationship-based practices to build your capacity in being deadly and successful. We provide a collaborative approach when providing coaching and mentoring in Traineeships. Your Host Employer: NAB’s vision is to be Australia's leading bank, trusted by customers for exceptional service. They have been helping customers with their money for over 150 years, with a Retail network of 600 branches. NAB supports local communities and aims to become the bank of choice for First Nations people. Benefits: Earn while you learn towards a nationally recognised qualification Stable working hours with leave entitlements Access to training and development opportunities Great career progression upon completion Specialised Consultant in supporting and mentoring First Nations People The Role: Maxima, and NAB, are looking for a motivated individual to undertake an entry-level Traineeship working as a Customer Excellence Trainee at their Melbourne CBD branch . This traineeship will see you working within the Customer Excellence team, providing business support, organisational and relationship skills. You will ensure that all client information is to a high standard and that customers receive outstanding service. This fulltime position will see you working alongside industry experts gaining hands-on experience whilst studying towards a nationally recognised Certificate III in Business . Duties Include: Provide business analysis, organisational and relationship advice Support the delivery of Personal Bank’s Customer Advocacy strategy Respond to customer enquiries in person and online Manage administrative tasks aligned to the governance (e.g. filing, scanning and mailing) Use industry software and systems Review files and flag issues with relevant party About You: Identify as First Nations (Aboriginal and/or Torres Strait Islander) Passionate about providing quality customer service A proactive attitude and takes initiative Ability to work well under pressure Problem solving skills High attention to detail Great written and verbal communication skills Knowledge of various technology, including Microsoft Office How to Apply: Click Apply and complete the online application form and attach a copy of your resume and cover letter outlining your suitability for the available role. Please note this is an Identified position and you must identify as First Nations (Aboriginal and/or Torres Strait Islander) to be eligible for this role. Only shortlisted candidates will be contacted directly. National Traineeship wages and conditions apply. Applications close Monday 26th February 2024 For further information please visit our website www.maxima.com.au or email IndigenousEnquiriesmaxima.com.au At Maxima we are committed to supporting positively diverse and including workforces which value all backgrounds and experiences. We encourage applications from First Nations Peoples, people from a culturally or linguistically diverse background, people of all gender identities and people living with a disability. By applying to this position you are consenting to your data potentially being stored on international servers temporarily. Maxima abides by the Australian Privacy Principals, please refer to our privacy policy for more information.